Privacy Policy
Last updated: October 18, 2026
Kinse ("we," "us," or "our") is a family caregiving app that helps you stay connected with loved ones through check-in calls, medication reminders, and the Kinse app. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information we collect
Account information. When you create a Kinse account, we collect details such as your name, email address, phone number, and account preferences.
Recipient and care information. Depending on your account type (for yourself, for a loved one, or both), we may collect names, phone numbers, schedules, medication details, appointments, interests, and other information you choose to add for people you support.
Call and conversation data. Kinse has three voice surfaces.
Public sample. The Home and Demo pages can play a prerecorded public sample check-in with Cora. It is not a live call and is not your loved one. We do not collect a visitor microphone or a conversation from that sample.
Signed-in web conversation. After you sign in, you can talk with Cora yourself in your browser for a short check-in. That session is not a phone call. We do not save a recording or a call summary from it. We may keep a short activity record so we can enforce the daily conversation limit.
Paid phone calls. After you choose a paid membership, Cora can place paid phone check-ins and medication reminders. We do not save full call recordings. We may store a short transcript summary of a paid call, along with basic call metadata (such as time, duration, and outcome).
Care team information. If you invite family members or caregivers, we collect their contact details and relationship to the recipient.
Billing information. If you subscribe, payment details are handled by our payment processor. We receive subscription status and billing-related identifiers needed to run your account.
Usage and device information. We collect information about how you use the app and website, including log data, device type, and browser information. Analytics run only after you accept cookies on our site.
How we use information
We use the information above to:
- Provide check-in calls, medication reminders, and Kinse app features
- Send alerts and notifications you configure
- Manage subscriptions and billing
- Improve reliability, security, and product experience
- Respond to support requests
- Comply with legal obligations
How we share information
We do not sell your personal information.
We share information with trusted service providers who help us operate Kinse (such as hosting, voice, payments, email, and analytics). These providers may access information only to perform services for us and are expected to protect it.
We may also share information when required by law, to protect rights and safety, or with your direction (for example, when you invite someone to your care team).
Cookies and analytics
Our website uses a cookie consent banner. Essential cookies help the site work. Analytics cookies are used only if you accept them. You can change your choice at any time. See your browser settings for additional controls.
Data retention
We keep information for as long as your account is active or as needed to provide the service, comply with law, resolve disputes, and enforce our agreements. When you close an account, we delete or anonymize information according to our retention practices, subject to legal requirements. Closing your account in the app remains the path for full account teardown. Our payment processor keeps records of past payments after an account is closed, as tax and accounting law requires.
Communications
We send service emails related to your account (for example, verification, billing, and security). You can update notification preferences in Settings. We may also send occasional emails about Kinse plans and features, including for a short time after you close your account. Each one has an unsubscribe link, and unsubscribing does not stop emails about your account, such as security or billing notices.
Your choices and rights
You can update much of your information in the app, including notification preferences. You may request access, correction, or deletion of your data by contacting us. Depending on where you live, you may have additional privacy rights under applicable law.
HIPAA and health-related information
Kinse is not a medical provider, hospital, or emergency service. We do not provide clinical care or medical advice.
Some information in Kinse may relate to health or wellness (for example, medication schedules or call summaries). We take the privacy of this information seriously. Kinse is not a HIPAA covered entity, and HIPAA does not apply to information you give us directly. We do not claim to be "HIPAA certified." Health Information & HIPAA explains how we protect this information and what care organizations covered by HIPAA should know.
If you have questions about how health-related information is handled in your account, contact us.
Children
Kinse is built for family caregivers supporting older adults and loved ones. It is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and adjust the "Last updated" date.
Contact us
Questions about privacy? Email support@kinse.io.